... applied to the challenge of Outsourcing Enterprise Backup Operations
RAMP finds and fixes up to 70% of common backup job failures within
seconds, without human intervention.
Enterprise scale data protection is a hugely
complex and critical task. Managing a
single large backup environment is challenge enough but trying to manage
multiple customers’ backup environments simultaneously can be an even more
daunting task. Yet Systems Integrators,
Managed Service Providers and Outsourcing companies must face this challenge
every day. Customers come to you to
solve the problems that can’t solve themselves and consistent backup operation
success is high on that list.
With each customer environment being
unique, different backup software products being used and the difficulties
inherent in remote management, it’s hard to achieve any consistent economy of
scale. Often, you end up throwing people
at the job while watching your margins shrink as you struggle to meet your SLAs. Without the right technology leverage, all
you’ve done is inherit others peoples’ problems.
Now, for the first time, the solution to
tackle this problem is available – RAMP.
RAMP is a cloud managed
appliance purpose built to address the challenge of complex Backup Operations. RAMP surrounds your backup operations
team with an Expert System that uses sophisticated monitoring and decision
making capability to recognize and remediate the sources of potential backup
job failures– all within a matter of seconds and without the need for human
intervention. When escalation to humans is warranted, RAMP’s powerful Backup Operations Expert
System guides them toward successful resolutions quickly and easily.
Built on an object framework, a single RAMP appliance
can monitor and manage backup operations for multiple customers and thousands
of backup clients, enabling you to achieve a consistent 99+% backup success
rate while guaranteeing customers’ mission critical data is available for
restore when needed.
Deploying RAMP results in:
reduction in Level 1 support costs
reduction in Level 2 support costs
enhanced reporting capabilities
ticket resolution times
attainment of backup operational goals
either a physical or virtual appliance, RAMP’s agentless technology works seamlessly with your customers’
existing backup and recovery infrastructure, often requiring no significant
modifications to the environment. RAMP works in concert with every
popular enterprise backup software environment (NetBackup, Networker, Avamar, Commvault, and NetVault).
Armed with the power of
Collective’s RAMP, your backup
operations team can finally provide the enhanced service, better reporting,
proactive management and constant architectural improvements your customers
entrust to you. You can offer and deliver SLA’s that result in real
protection for their critical corporate data; 99+% backup success and 100%
restore on demand. No more lost data, no
more burned out backup operators. With RAMP in your arsenal you can deliver
consistent backup certainty – the way it should be.
Auto-Remediation – RAMP’s ability to automatically detect, diagnose, and
resolve up to 70% of the most common backup failures without the need for human
Proactive Problem Detection
& Resolution – RAMP interacts
with the backup system to screen for environmental issues that could affect
successful backup completion. These
‘pre-flight’ checks examine the status of items that could potentially inhibit
backup jobs from succeeding such as connectivity issues, service availability
and media server status prior to starting a backup job. If an issue does occur, RAMP either fixes the
issue automatically or parks the job and escalates to your backup team. Once the issue is resolved the backup job is
resumed and monitored to completion.
Advanced Detailed Reporting – RAMP constantly monitors the backup environment and a
larger of set of meta-data for longer periods of time than most backup
systems. This results in superior
reporting capabilities and the ability to provide trending analysis to
strategically improve backup system performance and customer experience.
Single Pane of Glass Expert System – RAMP empowers
your team with a single pane of glass expert system, allowing the management of
multiple vendor backup software through one simple, powerful and consistent interface. The expert system gathers essential
environmental and systems information and presents this data along with fully
populated trouble tickets to your team for efficient problem diagnosis and
resolution. Backup engineers are
presented with a push button GUI interface that allows them to gather data,
assess issues and solve problems with a just a few clicks of the mouse – all
without the need for deep backup product expertise.
Training & Support –
Collective provides a full array of support options including: training on the RAMP systems interface, custom Auto-Remediation scripting, on-going
RAMP appliance support, and custom
RAMP Value Proposition
For Backup Operators: No more sleepless nights, never-ending
backup job alerts flooding your inbox and redundant low-level failures that
require the same fix, over and over again.
capability will find and fix the
majority of backup job failure sources before they cause jobs to fail leaving you
free to focus on solving problems that warrant your attention.
For IT Management: Gain the comfort of knowing your customers’
critical data is protected and available for restore when needed. With RAMP’s
powerful reporting capability you will always have your finger on the exact
performance of their backup environments.
With RAMP doing the “heavy
lifting” of daily backups, your existing operations team will be able to
support the needs of many more customers while achieving or exceeding even the
most stringent SLA requirements.
For Financial Management: Deploying RAMP
will result in immediate and measurable Op Ex cost improvement. With an 80%
reduction in Level 1 and a 50% reduction in Level 2 costs, the savings are
significant. Moreover, your ability to meet SLA and compliance reporting
requirements will be greatly enhanced.
As a cloud managed appliance, RAMP
capability is delivered as a highly affordable monthly managed service that
requires no capital expense and little upfront cost to implement. Most
importantly, you gain the certainty of knowing that your customers’ critical
corporate data is fully protected and available on demand.